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Insurance Claim FAQs

We pride ourselves on providing full-service property restoration, and that includes handling your insurance claims and dealing with your insurance company. Make the repair process simple and less stressful with PENCO’s expertise.

Answers to Your Questions

Restoration Insurance Claim FAQs

Yes! PENCO is certified to deal with all of the major insurance carriers. We have 20 years of experience in the industry, which means we know how to handle claims and what steps must be taken to ensure you receive proper compensation.

PENCO Restoration will work directly with your insurance company during the restoration process, and our crew will assist with filing your water damage claim when work is complete. Crews will also assess the magnitude and severity of the property loss, and our water and mold experts will document and photograph the loss to submit for your remediation claim.

Every project’s cost varies based on the size of the project and the scope of the damage. We’ll work with you and your insurance company to find approved solutions that suit your budget.

An adjuster will be sent out to your property to assess the damage and determine the payout. PENCO will work with this adjuster, providing them with our own assessment to ensure no damage is missed and compensation is paid in full for your restoration needs. Compensation may come in the form of a check to you, your mortgage company, or another form of reimbursement.

Often, a lack of documentation and not filing on time are reasons insurance companies will deny claims for covering property damage. Working with PENCO means you have a professional team on your side taking pictures, writing up proof of damage, and getting the evidence to the insurance company to protect your claim.

When you’re waiting for a payout, it will often feel like red tape is holding you back or that your insurance company is dragging its feet. Timeframes for payout can vary based on the time of year, the number of claims being filed in the same area at the same time (often due to similar circumstances such as natural disasters), and other market factors. What’s worse is when the insurance company cites delays based on assertions that you haven’t provided them with enough information.

By relying on PENCO to oversee all aspects of your restoration project, you can avoid many of these hassles. We can work directly with your insurance company through every stage of the project. This includes assisting with filing the claim to provide a maximum return in the shortest amount of time possible. Let us help with the paperwork and formalities required for an insurance claim to see that you get your benefits in full and minimize your wait for a refund check. Get in touch with us today to get started.

When working with an insurance adjuster, a disaster restoration firm like PENCO Restoration will alleviate stress by guiding you through the insurance process rather than you having to walk blindly through the situation on your own.

To ensure adjusters have all they need, restoration companies take images, prepare documentation, and work closely with adjusters. In addition to performing emergency work to prevent further loss and mold contamination, properly recording and documenting losses are crucial steps in lending insurance adjuster assistance.

The adjuster must understand what caused the loss, how much damage was inflicted, and if damage to a home’s contents occurred. The adjuster’s responsibility is to examine the damage and determine the cost to repair vs. the cost to replace damaged contents and belongings. PENCO’s job is to be in your corner, fighting for your best interests during this process.

Don’t Wait to Reach Out

Call us today at 770-683-7362 and one of our licensed technicians will perform a comprehensive estimate for restoration services. We will work directly with your insurance company throughout the restoration process and assist with filing your insurance claim to make sure you get every penny you deserve.

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